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Senior EWM Systems Analyst

Opportunity: Senior EWM Systems Analyst

Location: Bangalore, India


Role purpose:

  • To play a key role in application life cycle management across functional scope for Coats business.
  • Contribute to the business requirement for digitisation as a subject matter process expert and help identify the change management requirement.
  • Proactively upgrade Business Process as Technology Solutions advance
  • Contribute to the business requirement for digitisation as a subject matter process expert and help identify the change management requirement.
  • Deliver application solutions as per the agreed business requirement and timing
  • Work with the business to help ensure that process re-engineering is delivered and target ROI achieved.
  • Ensure that applications continue to deliver target functionality and address incidents as per the agreed SLAs.
  • EWM is SAP Extended Warehouse Management, an advanced warehouse management solution.


Key Accountabilities:

Products

  • Design secure and resilient IT Services
  • Deliver Services in line with, or exceeding, Business Requirements
  • Deliver Services in line with recognised Best-Practice
  • External Monitoring of Subject Matter Development
Process

  • Deliver timely service to meet agreed business outcomes
  • Project Delivery as required
  • Project Management of functional Projects
  • Support lifecycle of applications
  • Release deployment management, validation and testing
  • Design measurement metrics and methods
  • Maintain standards and documentation for applications within Solutions scope
  • Transition solutions to Business so that they can maximise benefit for Coats
  • Maintain Service Catalogue for solution scope
  • Contribute to improved IT Service Quality
  • Analyse and re-engineer existing business processes in line with functional Template
  • Understand and support related or integrated functions
  • Promote best practice and Business improvement within solution scope
  • Fluent in all Service Management Processes: Incident, Problem, Change, Release, Request Fulfilment
  • Assist/ Drive Support Pack and Upgrade activity
  • Promote best practice and Business improvement within solution scope
  • Maintain standards and documentation for applications within Solutions scope
Partners

  • Provide Subject Matter expertise to Business engagement activity
  • Cross functional and team communication
  • Vendor / Supplier Management for new solutions


Education, Qualifications and Experience:

(Essential)

  • 10+ years in IT Solutions Delivery
  • Subject Matter Expertise across solution scope to an advanced level
  • Application Configuration Expertise (L3)
  • Minimum 3 full life-cycle SAP EWM Implementations
  • Knowledge of Industry Best-Practice across solution scope
  • Degree educated - ideally in a related Technology
  • Experienced in all aspects of IT Service Management
  • Effective communicator Written and Orally
  • Process focused
  • Delivers on-time and to requirements
  • Experience in Business process redesign and change management
  • Demonstrate a logical problem solving approach and formulate plans fitting context
  • Self-manage priorities and tasks, manage projects and make decisions
  • A team player who is adaptable to change, overcomes challenges
  • has a creative and pragmatic approach to problem solving
  • the ability to multi task
  • Fluent English
  • Positive Working Attitude

(Desirable)

  • ITIL awareness
  • Project / Program Management certification
  • Cross functional awareness
  • Functional Certification
  • Subject Matter Certification