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Technical Services Manager - Bangalore

Opportunity: Technical Services Manager

Location: Bangalore, India

Role purpose:
To provide a highly competent level of technical services to brands, buying houses, manufacturers & the company’s customers.

To ensure business development through the technical services activities including internal training, thread seminars.

Key Accountabilities:
  • Promote company’s top of the line and premium products to buyers, manufacturers & buying houses using the TAS concept.
  • Gain local specifications for the company’s products from buyers & buying houses.
  • Supervising the work of the Technical Services Executive and making him/her more efficient, technically competent & result oriented
  • Liaising with other key account sales personnel (both domestic & global) in order to deliver a service & product offering consistent with the company’s global effort.
  • Provide customers with a very high level of technical input and use this to build very strong business opportunities & relationships. 
  • Deliver technical presentations & conduct technical seminars to key customers as well as buying houses & buyers in order to build a strong brand recall of the company’s top of the line products.
  • Conduct PES studies to create business opportunities to promote company’s premium products.
  • Build & reinforce the concept of ‘Coats – one stop shop & sewing solution provider’ for all the customers technical needs.
  • Sell the Coats service to buying houses/customers, in turn to the manufacturers.
  • Train the sale steam on technical aspects in the business.
Education, Qualifications and Experience:
(Essential)
  • B Tech in Textile Technology.  
  • M Tech in Textile Technology from IIT Delhi (Highly desirable). 
  • Updated exposure on Textile related areas like different raw materials, Machines / Process, Quality requirement and Systems of production of all substrates. Exposure to basic quality systems, (ISO, 5S, TPM, Six Sigma, TQM,
  • Interpersonal skills to handle subordinates and peers of different functions and to interact with the customers on quality related matters
  • Liaison skills and interaction with 3rd party convertors to establish quality and technical developments as per company requisite.
  • Good Analytical skills to solve quality and other problems