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Digital Operations Specialist

Opportunity: Digital Operations Specialist

Location: Charlotte, North Carolina

Role purpose:
Execute the operations, testing, and support of platforms that drive Coats Crafts digital efforts.  Project manage project plans and their implementations to support the Coats Crafts Digital team.  

Key Accountabilities:
  • Delivers projects according to schedule, prioritisation and plan of records
  • Participates in a matrix team of internal and external resources to successfully deliver digital projects.  
  • Project teams may at times span multiple groups within Coats
  • Responsible for project managing web initiatives, including the company websites, landing pages, promotional micro-sites, email campaigns implementation and delivery, on-line tutorials and other digital development efforts.  
  • Works with the Vice President of Digital/ e-commerce Manager to maintain an ongoing schedule and prioritisation of all digital projects.
  • Provide basic web development and QA testing for all new / existing web projects, emails and updates
  • Manage internet production schedule and process flow to get new content onto websites in a timely manner.
  • Serve as a resource for web team to provide support for site updates and revisions. 
  • Participate in educational seminars and work towards improvement of technical skills on an annual basis focusing in on the Hybris platform and Java.
  • Responsible for the production and deployment of email campaigns.
  • Manage all email campaign sends, databases, schedules, statistics and updates through the Coats email platform.  
  • Work with the Digital Team to coordinate content for promotions, content, patterns and other inspiration.  
  • Implement and manage efforts to build, maintain email automation scripts, customisation and email lists.
  • Implement and coordinate promotional plans as well as strategies on the digital platforms
  • Assist global internet team on special projects as needed.
  • Implement strategic and operational priorities as set by the Vice President of digital and eCommerce Manager. 
Education, Qualifications and Experience:
  • Track record of managing web projects in a Project Manager, Web Developer roles
  • Knowledge of and experience using HTML, Hybris, SDL Tridion, SQL databases, Google Analytics, FTP, Photoshop, Illustrator, Acrobat Professional, Microsoft Office Suite, Email marketing processes and software
  • Proven track record of implementing new technologies 
  • Ability to adapt to a constantly changing landscape and maintain alignment to the highest priorities
  • Strong ability to manage multiple on-going projects and deadlines