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Customer Service Officer

Role summary:

  • To handle order processing in the assigned area
  • To gain the customer satisfaction through monitoring order process to achieve the delivery date requirement from customers

    Key Accountability:
    • Proceed order placed by Customers and Salesperson through WBA (eComm & CCE), telephone, facsimile, mails
    • Implement selling policies, service offers effectively
    • Coordinate with Planning/ Production and Warehouse on the status of orders and delivery schedules
    • Solving customers’ complaint concerning returned goods and delivery errors
    • File customer purchase orders
    • Answer inquiries on stock status and product prices through the on-line computer system
    • Liaise closely with Sales staff and Customer Service Team Leader on the matters pertaining to sales, deliveries and collections
    • Handle urgency/late delivery orders and co-ordinate closely with Manufacturing and Supply Chain team in solving the orders
    • Send proactively feedback about areas/ initiatives to improve internal and external customer satisfaction to Customer Service Team Leader


        Education, Qualification and Experience:


        1. Essential:
        • College graduate & above
        • 1-2 year working experience in customer- related functions
        • Process Flow overview
        • Good communication skills
        • Problem Analysis & Solving
        • Team player
        • 5S Good housekeeping
        • Proficient in using Computer (MS Office :Word, Excel)

        2. Desirable:

        • Can communicate in English and/or Chinese


        Closing Date: 20 October, 2018