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Customer Services Officer (HoChiMinh City)

Địa điểm làm việc:

Ho Chi Minh City, Vietnam

Mã số công việc:


Ngày đăng tin:


Bộ phận:

Customer Service

Role summary:

  • To handle order processing in the assigned area
  • To gain the customer satisfaction through monitoring order process to achieve the delivery date requirement from customers

    Key Accountability:
    Report to: Customer Services Team Leader
    • Proceed order placed by Customers and Salesperson through WBA (eComm & CCE), telephone, facsimile, mails
    • Implement selling policies, service offers effectively
    • Coordinate with Planning/ Production and Warehouse on the status of orders and delivery schedules
    • Solving customers’ complaint concerning returned goods and delivery errors
    • File customer purchase orders
    • Answer inquiries on stock status and product prices through the on-line computer system
    • Liaise closely with Sales staff and Customer Service Team Leader on the matters pertaining to sales, deliveries and collections
    • Handle urgency/late delivery orders and co-ordinate closely with Manufacturing and Supply Chain team in solving the orders
    • Provide proactively feedback about areas/ initiatives to improve internal and external customer satisfaction

        Education, Qualification and Experience:

        1. Essential:
        • College graduate in any related fields.
        • At least 2-year working experience with customer service mind set
        • Good in English & Vietnamese communication skills
        • Good at problem analysis & solving
        • Proficient in using MS Offices computer

        2. Desirable:

        • Communication in Chinese is preferable

        Closing Date: 30 Jun, 2019