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Implementation & Training Consultant, Fast React

Role summary:

This position is responsible for the successful implementation of an assigned portfolio of projects in Vietnam and possibly overseas. The timely delivery, installation and configuration of FastReact, Evolve products for clients, distributors and agents and the training of their key users.

Key Accountability:

  • Ownership of projects including scheduling of visits to meet the demands of the project timelines and ensuring that project momentum is maintained and deadlines achieved.
  • Installation of FastReact products at client facilities to the agreed specification and within the agreed timeframe, interpreting user needs and providing workable solutions to problems as appropriate.
  • End user training on the software and solution.
  • Ensure that program modifications and bugs reported by customers or discovered during implementation are logged onto the appropriate systems and resolved in a timely manner to ensure on time project delivery.
  • Ensure all appropriate internal project management systems are kept fully updated.
  • Assist the Design and Development team by testing program modifications and bug fixes, ensuring the testing lead-time is kept to a minimum and that the modified program is delivered to the customer in a timely manner
  • Ensure that personal knowledge of Fast React products keeps pace with development and conducts occasional internal training sessions with the Implementation team.
Education, Qualification and Experience:

1. Essential:

  • Excellent reading and writing skills in English as well as Vietnamese language
  • At least 2 years experience in the garment / footwear industry as a manager of PPC / Merchandising, Production or IE.
  • A strong analytical approach to problem solving.
  • Ability to listen and interpret user needs (apart from user wants) and provide workable solutions to problems.
  • Technically adept and capable of learning new software and industries through project exposure and shadowing of experienced consultants – a good self learner.
  • Good communicator with personnel at all levels.
  • Self motivated and capable of working alone, or as part of a small team. 
  • A willingness to travel in Vietnam and possibly overseas.
  • Experience of MS Office products particularly MS Excel.

2. Desirable:

  • Experience of software implementation and support. 
  • Background knowledge of sourcing / buying offices or manufacturing. 

Closing Date: 15 Dec, 2018