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Technical Advisory Service Supervisor

Role Summary:

This position is responsible for quality technical services to brands and customers in both thread and trims business; do support the sales team to develop a profitable sales argument in favour of the Coats offer for thread and trims by conducting training, seminar, product recommendation, development and trial

Key Accountability

1. Coats value added technical solutions management

  • Managing Coats sewing, embroidery and trims solution activities for customers
  • Conducting Thread audit, Trims audit, Training programs, Workshops, Consumption Analysis, Logo Enhancement, etc. coming under Coats sewing, embroidery and trims solutions

2. Business development functions

  • Promoting the company’s top of the line products in thread and trims to customers
  • Using high level of technical input to build very strong business relationships with development/ production/ quality assurance personnel in customer organization
  • Delivering technical presentations & conduct technical seminars to key customers as well as brands in order to build a strong image for Coats technical services
  • Supporting to influence Product up-gradation in brands and customers
  • Supporting new product launch and penetration in the market place

3. Supporting Sales efforts

  • Day to day interaction with the sales team to ensure that everybody works in tandem and towards the same goals

  • Advising complaint handling guidance/ assistance for the sales/ QA whenever required

  • Training the sales team on technical aspect in the business 

4. Team management

  • Monitoring and coaching technical personnel in the assigned territory, to identify training and development needs to achieve agreed targets

  • Developing visit and route plans to ensure that designated potential and existing customers are visited and provided added value technical support

Education, Qualification and Experience:

1. Essential

  • University degree in Textile, Garment or related majors

  • Having a minimum of 3-year experience in supervisory position in apparel industry or related industry

  • Interpersonal skills to handle subordinates and peers of different functions and to interact with the customers on quality related matters

  • Excellent communication and people skills whether face to face, over the telephone, or in writing

  • Confident in dealing with individuals at all levels within an organisation and external customers.

  • Having a good judgement and decision making

  • Communicate fluently in Vietnamese and English

2. Desirable:

  • Sewing machine settings and maintenance

  • Chinese communication is preferable