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Technology Support Engineer

Địa điểm làm việc:

Ho Chi Minh City, Vietnam

Mã số công việc:

460

Ngày đăng tin:

01/08/2019

Bộ phận:

Technology
Role Purpose:

The job incumbent will responsible for: 
  • The coordination of the technology service delivery to the business units in the region through internal resources and external technology partners to ensure agreed SLA’s are met
  • An effective support of all local applications in the region through internal resources or technology partners as well as for the implementation of a consolidation roadmap
  • The efficient execution of Technology processes necessary for vendor management, order placement, delivery tracking, service follow up, asset management, conferencing arrangements, and overall business operation
Key Accountabilities: 
Report to: Cluster Technology Manager
  • Liaison with Global Technology Support Groups and external vendors including managed services to ensure Global SLAs and operational KPI’s are met.
  • Engage with Regional and Global technology management to align technology implementations to global strategies.
  • Manage local / regional vendor liaison and ensure renewal of contracts of expiry.
  • Manage partner relationship for materials, services and projects and ensure SLAs are met.
  • Ensure timely ordering and distribution of consumables, media, stationary and spares to users across locations.
  • Ensure proper safekeeping and retrieval of licenses, contracts and other documentation on SharePoint.
  • Coordinate with site contacts for: receive incoming courier packages, statutory communication addressed to the technology function and make any statutorily required filings, payments on behalf of the technology function.
  • Liaison with local service provider requiring personal visit for voice lines maintenance.

  • Maintenance of air conditioners, access control and security systems in technology.

  • Assist in arrangement of events and conferences.

  • Coordinate Computer lease ordering and returning of leased units.

  • Collaborate with Technology team members to order project requirements at the most cost effective rates.  

  • Coordinate purchase requisitions/Orders and insure receipts.

  • Collect and publish movement plans of Technology team members.

  • Provide support and expertise to skill teams for solution implementation

  • Ensure proper induction of new Technology personnel

  • Ensure adherence to laid down procedures in disposal of retired Technology assets, collect and deposit payments.

  • Prepare and maintain paperwork for assets acquisition approvals, ordering, movements and disposal.

  • Responsible to support the critical local applications in order to ensure business continuity

  • Ensure the local applications and developments maintain compliance to all relevant Global data protection, financial and legal requirements. Suggest migration paths to newer technologies or Global solutions

  • Coordinates with Technology Support teams and external vendors to arrange appropriate hardware, commercial software and operating systems for local applications.

Education, Qualification and Experience:

1. Essential: 
  • University degree in Technology or related majors.
  • At least 5-year experience in working with global/virtual teams 
  • Logical thinking and statistical skill
  • Communicate fluently in Vietnamese and English
  • Deep knowledge of Operating System running the specific system (i.e. Window server)
  • Knowledgeable of MS SQLServer and MYSQL Server.   
2. Desirable: 
  • ITIL certificate
  • Automated application provisioning knowledge and practice

Closing date: 31 Aug 2019