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Customer Services Officer (Hung Yen Province)

Địa điểm làm việc:

Hung Yen Province, Vietnam

Mã số công việc:

541

Ngày đăng tin:

08/06/2019

Bộ phận:

Customer Service

Role summary:

  • To handle order processing in the assigned area
  • To gain the customer satisfaction through monitoring order process to achieve the delivery date requirement from customers

    Key Accountability:
    Report to: Customer Services Manager 
    • Proceed order placed by Customers and Salesperson through WBA (eComm & CCE), telephone, facsimile, mails
    • Implement selling policies, service offers effectively
    • Coordinate with Planning/ Production and Warehouse on the status of orders and delivery schedules
    • Solving customers’ complaint concerning returned goods and delivery errors
    • File customer purchase orders
    • Answer inquiries on stock status and product prices through the on-line computer system
    • Liaise closely with Sales staff and Customer Service Team Leader on the matters pertaining to sales, deliveries and collections
    • Handle urgency/late delivery orders and co-ordinate closely with Manufacturing and Supply Chain team in solving the orders
    • Provide proactively feedback about areas/ initiatives to improve internal and external customer satisfaction

    Education, Qualification and Experience:

    1. Essential:
    • College graduate in any related fields.
    • At least 2-year working experience with customer service mind set
    • Good in English & Vietnamese communication skills
    • Good at problem analysis & solving
    • Proficient in using MS Offices computer

    2. Desirable:

    • Communication in Chinese is preferable


    Closing Date: 30 Jun, 2019