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Regional Head of Operations – South Asia

Opportunity: Regional Head of Operations

Location: South Asia, Fast React Systems

Fast React Systems is a fully owned subsidiary of Coats Group PLC and is part of the Coats Global Services division which specialises in ‘best in class’ technology based solutions that deliver significant and measurable cost, speed and productivity improvements to manufacturers, sourcing companies, retailers and brands.

Summary of the role:

An exciting role exists for a Head of Operations to add to our growing Asia team. This key role offers variety and challenge for a highly motivated and capable individual with good industry knowledge, excellent people skills and the ability to understand technical detail. The role includes training and management of an implementation team to support and add value to customers and our business.

Reporting to the Asia Operations Manager and ultimately the Asia Managing Director, you will also work closely with the South Asia Regional Manager. Your main responsibly will be to lead and mentor your implementation team to meet timely project deliveries.

As Regional Head of Operations, you will be based within either our Bangladesh or Sri Lanka offices, and will be expected to travel within both those countries, India, and due to business expansion plans, other countries such as Ethiopia, Kenya and Jordan. To be part of the company strategy meetings and training, you will also need to travel to our head offices in Thailand and the UK.

Having total ownership and management of all projects, you will lead the analysis of client processes and identify of how to improve this through the help of Fast React tools. You will also need to expertly manage expectations through clear communication and meetings, with both client and internal steering group. The role will require you to address any concerns appropriately, and you will need to have a “hands on” approach within a project if required.

All documentation will need to be controlled and standardised, and you will also be responsible you’re your departments KPIs (i.e. Efficiency, OTDP, Quality) and management reports. Part of the role will require you to ensure that the Fast React support and continuous improvement process of existing clients is in-line with the latest developments within the industry.

Your role may also include other duties as reasonably requested by Fast React.

Experience and Skills:


  • Excellent reading and writing skills in English.
  • At least 10 years’ experience in the garment / footwear industry as a manager of PPC / Sales, Merchandising, Production, IE or IT.
  • Have a ‘hands on’ approach to learning how to configure the Fast React system in detail, gaining knowledge of the software configuration to fully understand the practical use of the solution.
  • A strong analytical approach to problem solving.
  • Ability to listen and interpret user needs (apart from user wants) and provide workable solutions to problems.
  • Good communicator with personnel at all levels.
  • Self-motivated and capable of working alone, or as part of a small team.
  • Experience of MS Office, Email (other experience with CRM, ERP etc. useful).


  • Experience of supply chain planning / ERP / Shopfloor systems.
  • Experience of software implementation and support.
  • Background knowledge of databases (SQL, Access).
  • Experience of Lean Manufacturing principals.