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Software Implementation Consultant

Opportunity: Software Implementation Consultant 

Location: Fast React Systems, Asia

Fast React Systems is a fully owned subsidiary of Coats Group PLC and is part of the Coats Global Services division which specialises in ‘best in class’ technology based solutions that deliver significant and measurable cost, speed and productivity improvements to manufacturers, sourcing companies, retailers and brands.

Fast React Systems is a global provider of supply chain solutions, specifically to the fashion industry. Global fashion brands, well-known high street retailers and many of the World’s leading manufacturers all use Fast React’s products to improve visibility, flexibility, coordination and control, delivering improved efficiency and reduced costs.

We are in the process of launching our Visioning Product Lifecycle Management (PLM) solution in Asia to build on the recent success of this browser based, ‘Cloud’ and ‘SaaS’ enabled solution.

Visioning PLM is ideally suited to the region, with market leading strengths in supply chain visibility and collaboration. With an already established client base of several hundred clients and thousands of client factories in the region using our Fast React Evolve and Align planning tools, Fast React’s suite of solutions offers a unique proposition and unparalleled ‘reach’ into the fashion supply chain.

To support the launch of the Visioning PLM initiative, we are seeking a dedicated and capable Pre-sales/Software Implementation Consultant, who enjoys working in the IT/fashion industry, meeting new people and travel.

Role Summary:
Reporting ultimately to our Regional Head of Operations for Asia (who is responsible for all project implementation, training and customer service in Asia), you will work closely with our New Business Development Executive for Visioning PLM in the region. You will assist actively in the structured and systematic ‘solution selling’ process (including business ‘discovery’ sessions, understanding business pains and the appropriate solutions, also building software models using prospects’ own data, where appropriate). 

You will also play a key role in the delivery of new Vision projects, supported by UK and Asia based resources. You will receive full training, support and mentoring from our UK based Visioning PLM team and also from the established Fast React Asia team.

After successfully establishing the Visioning solution in the Asia region, the role offers excellent career prospects as the business grows and develops. PLM is predicted to be one of the fastest growing technologies in this part of the fashion industry in near future.

Your Experience and Skills:
• At least 5 years’ experience in the garment/footwear/textile industry, likely in a merchandising or similar role.
• Fluent in both Chinese and English languages, including good reading and writing skills.
• Technically strong, capable and keen to learn new software and its application through training and ‘hands on’ project exposure with experienced consultants.
• A strong, analytical approach to problem solving.
• Self-motivated capable of working either alone, or as part of a team. A good self learner and willing to invest in yourself (through self-study and gaining knowledge).
• Ability to listen and interpret user needs (and filter out user ‘wants’), to provide good quality, workable solutions for clients.
• Excellent communication and people skills including face to face, over the telephone and in writing.
• Comfortable dealing with client personnel at all levels.
• A willingness to travel, certainly in Hong Kong and China and potentially throughout Asia.
• Experience of MS Office products, particularly MS Excel.
• Experience of the new style development process and/or supply chain planning.
• Experience of software implementation and support.
• A background knowledge of sourcing/buying offices.
• Exposure to International business/buyers.
• Commercial awareness.
• Background knowledge of databases (such as SQL and Access).
• Experience of using Microsoft CRM.